Terms of Sale
Placing an order for products means that you are offering to purchase that product on and subject to the following terms and conditions of sale.
All purchasers must be at least eighteen (18) years of age and must possess a valid credit or debit card issued by a bank acceptable to Banner Harvest. Placement of an order indicates that you represent and warrant (1) that all of the information that you provide to Banner Harvest are true and accurate; (2) that you are an authorized user of the credit or debit card used to place your order; (4) you will provide an AVS and CVS associated with the card used ensuring you are the authorized user of the credit or debit card and (3) that there are sufficient funds to cover the cost of the goods ordered.
Shipping Policy
We do our best to have all packages shipped out of our store in Leesburg, FL within 1-3 business days of your payment processing successfully.
The time it takes your package to get to you depends on the shipping method: We generally use:
- USPS First class takes 2-5 days
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
We offer free shipping for domestic orders over $75 and they will be sent using USPS First class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method please contact us.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
Refund Policy
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return most unopened, unused products within 14 days of receiving it. Absolutely no refunds on products that have been opened or consumed in part or in full.
Return Process
- Email us at bannerharvest@gmail.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address.
- Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
- Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at bannerharvest@gmail.com. We will be happy to refund or replace your purchase.
*Banner Harvest will only accept returns and refunds from purchases made on bannerharvest.com or from a retail store authorized to sell Banner Harvest products.
**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
Delayed / Lost packages:
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package.
If you would like insurance please use Priority Mail which does come with $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. If it has been more than 15 days and you do not have the package, please contact us and we will file the claim.
We are not responsible for any package being stolen off your doorstep or mailbox.
